icon-education Policies & Procedures

As part of the application process, applicants (candidates) are required to READ and acknowledge that they understand and assent to adhere to the following WREB Policies and Procedures:

Educational Requirements
Students or Graduates of U.S. or Canadian Dental Hygiene Schools

All exam candidates must provide proof of qualification verifying eligibility to attempt a WREB exam. (See  Application Process Proof of Qualification for acceptable forms of certification documentation.)

To be eligible to attempt the WREB Dental Hygiene Exam, candidates must meet one of the following requirements and provide the appropriate proof of qualification documentation:

  • STUDENTS: Current enrollment in a degree program at an ADA-accredited dental hygiene school**
  • GRADUATES: Successful completion of a degree program from an ADA-accredited dental hygiene school

**Graduating seniors may take the Dental Hygiene Exam during their final semester, with certification from the school dean or dental hygiene program director.

To be eligible to attempt the WREB Anesthesia and/or Restorative Exam(s), candidates must meet one of the following requirements and provide the appropriate proof of qualification documentation:

  • STUDENTS: Current enrollment in a degree program at an ADA-accredited dental hygiene school AND certification of successful completion of a local anesthesia and/or restorative course(s).
  • GRADUATES:  Successful completion of a degree program from an ADA-accredited dental hygiene school AND certification of successful completion of a local anesthesia and/or restorative course(s).
EFDA Restorative Applicants

WREB requires completion of a restorative course from an ADA-accredited or CODA-accredited U.S. or Canadian dental hygiene schools or EFDA programs. See EXCEPTIONS below. All exam candidates must provide proof of qualification verifying eligibility to attempt a WREB exam. (See See  Application Process Proof of Qualification for acceptable forms of certification documentation.)

EXCEPTIONS: The following states have approved restorative courses that are not offered at or through an accredited dental hygiene school or program. Be advised that these courses may not qualify for certification in any other state. Contact the state board or state designated licensing agency from which you are seeking licensure for their requirements.

New Mexico EFDA Candidates ONLY:  Completion of the Expanded Function Dental Auxiliary course approved by the New Mexico Board of Dental Health Care.

Washington EFDA Candidates ONLY: Completion of an Expanded Function Dental Auxiliary program or course approved by the Washington State Department of Health’s Dental Quality Assurance Commission.

Military Training (Washington Only):  As of September 9, 2011, Candidates with military training in the following areas are equivalent education to Washington State Expanded Function Dental Auxiliary.

Navy 1997-2007 – Expanded Function Program Curriculum

Navy 2007-Present – Advanced Dental Assistant Program Curriculum

Graduates of Non-U.S. or Non-Canadian Dental Hygiene Schools

Applicants who have graduated or will be graduating from a Non-U.S. or Non-Canadian school cannot apply online. Please contact the WREB office for registration information.

Application Process

Registration & Application Process
IMPORTANT:Applicants may create an online profile and upload a photo via wreb.org in advance of registration. Please complete the online profile BEFORE submitting any Mail-In Application.

Registration Process
Name: The name under which an applicant registers must match the first name, middle initial and last name (ex. Jan S. Doe) that appears on your valid identification (driver’s license, passport, etc.) as described in the WREB Candidate Guide. Candidate are required to present valid, non-expired identification (ID) prior to admittance into any WREB or Prometric exam.

Photograph: Applicants must upload and submit a digital photograph. The photo becomes an official component of the WREB Candidate Profile and is included on the Candidate ID Badge for the exam, and on score reports to schools and state licensing boards. The photograph must meet the following requirements:

  • Recent (taken in last 6 months and reflects your current appearance)
  • Discernible facial features
  • Passport-quality, includes head and shoulders only
  • Background should be solid, light-colored background
  • Professional attire (no swimwear; no visible logos or school name)

Signature: The applicant’s electronic signature is legally binding. The applicant acknowledges that they have read the WREB Dental Hygiene Candidate Guide and understands and assents to adhere to WREB’s policies and procedures.

Application Process
An applicant may choose to apply for a WREB exam via either Online Application or Mail-In Application. Applications are processed on a first come, first served basis, but Online Applications receive priority over Mail-In Applications.

Please be advised that space in all exams is limited. Once the maximum number of applications for a given location have been received additional applications will not be accepted. This may happen prior to the Application Deadline; therefore, applicants are encouraged to apply early. Any exam having an insufficient number of candidates by the Application Deadline may be subject to cancellation. If this happens, a candidate will receive a full refund of their examination fee(s).

Once an application is submitted, it is considered a contract with WREB. If a candidate fails to fulfill all requirements of the application, or is unable to take the exam, the refund policy applies.

Online Applications
To apply online, an applicant must pay with a valid credit card (Visa, Mastercard, American Express), upload a digital photo, and digitally sign the WREB Policy Agreement. After completing the Online Application, the applicant will receive a confirmation email. If this email is not received, please check your junk mail or spam folder prior to contacting WREB.

Applying online does not guarantee a space in the exam. It is the applicant’s responsibility to ensure that all application requirements are met. Applications will remain in a pending status until reviewed by WREB staff to ensure that the information is complete and that the applicant’s photo meets the required specifications. Only then can the applicant’s exam status be determined. Applicants will be notified of their status via email as soon as possible, but should allow up to 14 days for processing.

Mail-In Applications
For faster service, please apply online. If for some reason you cannot apply online, download the appropriate mail-in application below.

Please note: Mail-in applications will not be processed until open registration begins for a given exam. See WREB Examination Schedule for open registration dates and application deadlines. As per WREB policies, priority will be given to online applications.

Late Applications
The Application Deadline is the same whether applying online or by mail. Applications submitted after the Application Deadline are assessed a $100 late fee. Late applications are accepted on a space-available basis. If no space is available, a candidate’s application will be returned and full exam fee (including the late fee) refunded. Online Applications, submitted after the application deadline date, will be assessed a $100 late fee which is automatically added to the total exam fee and included in the credit card payment. Mail-In Applications received after the Application Deadline will be held and will not be processed until the $100 late fee is received.

E-Mail
To ensure receipt of all exam-related correspondence from WREB, please add the following to your email contacts: hygieneinfo@wreb.org.

Exam Fees: Written & Clinical
The fee a candidate pays to attempt an exam is comprised of a determined amount for WREB expenses (base fee) and a per candidate fee assessed by the exam site host (school use fee). The school use fee varies from site to site based on each host site’s projected expenses for personnel and expendable materials. The chart below displays the base fee for each WREB examination type.

Exam Type Exam Base Fee
(School Use Fee not included)
Onsite Clinical Retake Fee WREB Written Fee
Local Anesthesia $250 $250 $105
Dental Hygiene $900 $700 NA
Restorative $440 $440 NA


To determine the exact Clinical fee a candidate will pay, refer to the current Examination Schedule page of the WREB website.

Left-Hand Operatory
WREB cannot guarantee the availability of left-hand operatories. If the exam site host has left-hand operatories available, WREB will do its best to accommodate the request.

Scheduling Requests
Requests for special exam scheduling must be received in the WREB Office by no later than the Application Deadline for a given exam. Accommodation requests cannot be guaranteed due to a number of extenuating factors (e.g. volume of requests, number of days per exam type, etc.). All requests must be in writing (an email will suffice) and received prior to the exam’s Application Deadline in order to be considered.

Hygiene Clinical Exams:
You may share a Patient on the same clinical day only if you and another Candidate are paired in one of the following groups: AA/BB, CA/DB, or EA/FB, or on different clinical days. You are responsible for any inconvenience that may occur due to the sharing of Patients on the same exam day. If sharing a patient, include (1) the names of both candidates, (2) indicate whether the patient will be shared on the same day or different days, and (3) if a specific day is desired. The candidate is responsible for any inconvenience that occurs due to the sharing of patients on the same Clinical exam day. Be aware that patients treated in the morning may still be checking out early in the afternoon, which could conflict with being used by a different candidate that afternoon.

Local Anesthesia Clinical Exams:
Local anesthesia candidates may NOT share patients. If using a candidate as a patient, include (1) the names of both candidates, (2) indicate whether candidates are to be scheduled on the same day or different days, and (3) if a specific day is desired. (Once schedules are posted, local anesthesia candidates who have not requested scheduling accommodation may still use each other as patients if there are at least 60 minutes between their individually scheduled clinical examination times.)

Restorative Clinical Exams:
You may request 1) to be scheduled on a specific date, and/or 2) for a specific clinic entrance time (morning, mid-morning, or afternoon).

Persons with Disabilities: Special Accommodations Requests
Candidates:WREB makes every reasonable effort to offer the exam in a manner accessible to persons with disabilities in accordance with the Americans with Disabilities Act. Candidates who require special accommodations due to a disability should contact the WREB office before or immediately after applying online. A Special Accommodations Request Form must be completed. The appropriate professional (physician, psychologist, etc.) must sign the form specifying the accommodation requested and attesting to the specific need. The completed request and supporting documentation must be received in the WREB Office no less than 45 days prior to the exam.
Patients:Candidates whose patients have special needs or facility needs due to wheelchairs, etc. should notify WREB at the time of application. Patients in wheelchairs must be able to move from wheelchairs to the examining chairs. WREB cannot guarantee special accommodation, as each exam site school is different.

Candidate Responsibility Policy
It is the candidate’s responsibility to ensure that all application requirements are met and that all required items are received in the WREB Office. IF ALL REQUIRED ITEMS ARE NOT RECEIVED IN THE WREB OFFICE THREE WEEKS PRIOR TO THE FIRST DAY OF THE CLINICAL EXAMINATION, A CANDIDATE FORFEITS THE OPPORTUNITY TO ATTEMPT THE EXAMINATION AND RECEIVES NO REFUND.***

*** This policy does not include the course certification if applying for the Local Anesthesia or Restorative Exam(s) prior to completion of a local anesthesia or restorative course(s). If a candidate’s application is accepted and the course is subsequently cancelled, or if a candidate is unsuccessful in completing the course, the refund and cancellation policies apply as explained in the Refunds and Cancellations section of the WREB website.

Exception: Local anesthesia and/or restorative courses ending less than three weeks prior to the first day of the exam may bring their course completion certificate (signed with school seal affixed) to the exam site. The candidate must notify the WREB Office, in writing, of their intent. (If a candidate fails to bring proper certification to the examination site, they will not be permitted to attempt the examination. The candidate will be listed as a “No Show Candidate” and the examination fee forfeited.) At the examination site, the WREB Site Coordinator will collect and verify the certification documentation before giving a candidate permission to attempt the exam.

Proof of Qualification
Proof of qualification is required to be eligible to attempt a WREB exam. Candidates may be enrolled in an exam prior to providing proof of qualification documentation; however, the proof of qualification must be received in the WREB Office by the Document Deadline, which is approximately three weeks prior to the first day of a given exam. Candidates who do not provide the appropriate proof of qualification by this date forfeit their Clinical examination attempt and fees.

ACCEPTABLE PROOF OF QUALIFICATION DOCUMENTATION FROM AN ADA-ACCREDITED DENTAL HYGIENE SCHOOL OR UNIVERSITY CONSISTS OF ONE OF THE FOLLOWING:

DENTAL HYGIENE CANDIDATES

  • STUDENTS ONLY:  An original Course Certification Form, signed by the dean/director with school seal affixed, indicating candidate’s course completion date.
  • STUDENTS AND GRADUATES:  An original letter (on school stationary), signed by the dean/director with the school seal affixed, indicating the candidate’s projected dental hygiene graduation date or the degree earned.
  • GRADUATES:  A copy of the candidate’s Diploma or Official School Transcript indicating the dental hygiene degree earned.

LOCAL ANESTHESIA AND/OR RESTORATIVE CANDIDATES

  • STUDENTS ONLY: An original Course Certification Form, signed by the dean/director with school seal affixed, indicating candidate’s course completion date.
  • STUDENTS AND GRADUATES:  An original letter (on school stationary) or an original certificate of course completion, signed by the dean/director with the school seal affixed, indicating the candidate’s course completion date.
  • GRADUATES:  A copy of the candidate’s Official School Transcript indicating the dental hygiene degree earned with the local anesthesia and/or restorative course(s) highlighted.
Examination Content & Information

Exam Content & Information
Refer to the respective WREB Candidate Guide(s) for more information.

Local Anesthesia Examination:  a two-part exam:  Written and Clinical.  Overall successful completion of the WREB Local Anesthesia Examination requires passing scores in both the Written Exam and the Clinical Exam.

  • The Local Anesthesia Written examination is a multiple-choice exam administered by Prometric Testing Centers. This exam MUST be attempted within the assigned 45-day testing timeframe which is no less than 15 days prior to the Clinical examination. In order to attempt the Clinical Exam, a candidate must successfully complete (passing score of 75 or above) the Written Exam within the specified testing timeframe or both their Clinical exam attempt and registration fees will be forfeit. See the WREB Local Anesthesia Candidate Guide for more information.
  • The Local Anesthesia Clinical examination requires two nerve block injections—an IA and a PSA.

Dental Hygiene Examination:

  • The Dental Hygiene Clinical examination consists of evaluation of:  patient selection; interpretation of the Patient’s health status (medical history, oral health history, vital signs); diagnostic quality and technique of radiographs; calculus detection; assessment and recording of periodontal pocket measurements; assessment and recording of gingival recession; calculus removal and tissue management; and professional judgment.

Restorative Examination:

  • The Dental Hygiene Restorative Clinical examination consists of the placement, carving and finishing of one (1) Class II amalgam and one (1) Class II composite restoration on a typodont. The assignment consists of one mesiocclusal (MO) and one distocclusal (DO) maxillary and mandibular Acadental molar preparation (provided by WREB).

Prometric Information For Local Anesthesia Written Exam
Candidates must register for the Local Anesthesia Written Examination via the WREB website. You will be notified via email once authorized to contact Prometric to schedule the Written exam. See the WREB Local Anesthesia Candidate Guide)for more information.

As appointments are limited, WREB strongly recommends contacting Prometric as soon as authorization is available to schedule your Written exam within the assigned testing timeframe at the most convenient location. Once scheduled, you will receive an email confirmation of your appointment from Prometric, in addition to their cancellation policy and other pertinent information.

For Prometric Testing Center locations, identification requirements, cancellation policy or appointment scheduling, please visit www.prometric.com or call 800-490-6550.

Appointment Rescheduling or Candcellation Timeline Additional Fee Collected by Prometric
30 or more days prior to appointment No Charge
29-3 days prior to appointment $25
2 days or less $55

 

Refer to the Testing Center Regulations page of the Frequently Asked Questions section of the Prometric website for information regarding acceptable forms of identification.

Insurance – Professional Liability
CNA Insurance Company, in cooperation with WREB, will extend WREB’s professional liability coverage with the limit amount of $1,000,000/$3,000,000 for the patient-based portion of the calendar year WREB Clinical Exam in Dental Hygiene and Local Anesthesia to a candidate at no charge. WREB will forward a candidate’s name and address to CNA. This will provide professional liability coverage for the scheduled examination dates only.

Armamentarium
A candidate must furnish all instruments and materials, including high- and low-speed handpieces. A candidate may supply and use an ultrasonic device as an adjunct to calculus removal. A chair, operatory, typodont rod post (Restorative exams only) and certain expendable materials are furnished at the exam site. Please refer to the WREB Candidate Guide(s) for further information. Some sites provide equipment rental. Please refer to the Exam Site Information for Candidates packet on the WREB Website for information pertaining to equipment rental, materials provided, etc. at the exam site.

Examination Schedules
A candidate will receive their exam schedule approximately three to four weeks prior to the first scheduled date of the clinical exam. Once schedules are generated they will not be changed. Schedule information is not available by phone and will be released only if a candidate’s proof of qualification documentation is on file in the WREB office.

Exam Results
WREB performs a thorough check and confirmation of the examination results prior to releasing. Official results are posted after the completion of the last scheduled day of the Clinical examination(s), generally within one (1) week. Local Anesthesia Written examination results are typically posted daily, with the exception of weekends and holidays. Once posted, Candidates will receive an email containing results retrieval instructions. Please do not contact the WREB office regarding examination results as staff cannot divulge this information over the telephone or through e-mail.

Re-Examination
If eligible, a candidate who fails the Dental Hygiene, Local Anesthesia (Written or Clinical) or Restorative exam(s) may register for re-examination via online or mail-in application. WREB requires remediation after multiple unsuccessful attempts. Special restrictions may apply if a candidate has failed an exam two (2) or more times. Please contact the individual state boards for their requirements.

Local Anesthesia candidates have up to twelve (12) months from their initial attempt to retest the portion of the exam in which they were unsuccessful. If a candidate does not apply for and successfully complete (passing score) a re-examination attempt within twelve (12) months of their initial Clinical Exam attempt, both the Written and Clinical exams MUST be retested. Overall successful completion of the WREB Local Anesthesia Examination requires passing scores in both the Written Exam (75 or above) and the Clinical Exam.

Onsite re-examination fees may be paid via credit or debit card displaying the MasterCard, Visa, American Express or Discover logo or via cashier’s check or money order. Cash and personal checks are not accepted. Refer to the Application Policies & Procedures Exam Fees section of the WREB website for more information.

Special Accomodations

​WREB, in accordance with the Americans with Disabilities Act, will provide reasonable and appropriate accommodations for candidates with documented disabilities.

Candidates with disabilities who require accommodations while taking the WREB exam may apply to WREB for consideration of the accommodations by submitting the Special Accommodations Request Form no later than 45 days prior to the exam.

Remediation Policy & Forms

Candidates who have multiple unsuccessful attempts are required to obtain remediation in the areas of failure prior to receiving permission to re-attempt the examination. For more information, see the appropriate remediation policy below.

Refunds and Cancellations

IT IS YOUR RESPONSIBILITY TO ENSURE THAT A WRITTEN NOTIFICATION OF CANCELLATION IS RECEIVED IN THE WREB OFFICE.  Notification of cancellation may be sent via e-mail, fax or overnight mail.  Exam fees cannot be transferred to a later exam (except in cases of a documented medical emergency–see details below).  Once an applicant has submitted an application, the following refunds and cancellation policies apply.

  1. A written cancellation received in the WREB Office before or on the Application Deadline of the exam receives a full refund minus a $150 processing fee.*
  2. A written cancellation received in the WREB Office after the Application Deadline and up to three weeks prior to the first day of the exam receives a 50% refund.*
  3. A written cancellation received in the WREB Office less than three weeks prior to the first day of the exam (Document Deadline) receives no refund.

* LOCAL ANESTHESIA CLINICAL EXAM EXCEPTION: A written cancellation request of a Local Anesthesia Clinical exam received in the WREB Office after the Application Deadline and up to three weeks prior to the first day of the Clinical exam will be charged not less than $150 processing fee and may receive up to a 50% refund. For example, a Local Anesthesia Clinical exam with a registration fee of $325 would receive a refund of $162.50. Whereas a Local Anesthesia Clinical exam with a registration fee of $270 would receive a refund of $120.

LOCAL ANESTHESIA WRITTEN EXAM EXCLUSION: Per WREB Policy, a candidate who is 1) unsuccessful in their attempt, or 2) does not attempt, or 3) does not re-attempt the Local Anesthesia Written exam within the assigned timeframe will forfeit their Local Anesthesia Clinical exam attempt and registration fees and is not eligible for a refund.

COMPUTERIZED EXAM EXCLUSION: For Prometric Testing Center cancellation policy or appointment scheduling, please visit www.prometric.com for more information.

NOTE:  Candidates who do not provide the appropriate proof of qualification by the specified Document Deadline date will forfeit their Clinical examination attempt and fees. See the Proof of Qualification section of the Policies & Procedures page of the WREB website for more information.

MEDICAL EMERGENCY CANCELLATION POLICY: Exceptions may be made only in the case of a documented medical emergency occurring after the final deadline. In such cases, fifty (50) percent of the exam fee may be transferred to a future exam within the next 12 months upon receipt of appropriate documentation of the medical emergency and approval by the WREB Board of Directors.  Documentation of the medical emergency must be received within 30 days of the emergency occurring or a transfer of funds will not be considered.

In the case of a medical emergency occurring after the final deadline, a compromise policy has been adopted. Both WREB and the candidate will incur a financial loss, but neither will have to bear 100 percent of the loss. The candidate must submit documentation (depending on the emergency) in one of the following ways: (a) a letter from the treating physician (typed on the physician’s letterhead stationery and mailed directly from the treating physician to WREB, attesting to the specific medical condition which results in the inability of the candidate to attend the exam); or (b) records from the emergency room; or (c) a copy of the death certificate of an immediate family member.

This documentation will be reviewed on a case-by-case basis by the WREB Board of Directors. If it is determined the documentation warrants an exception to the published cancellation policy, WREB will transfer fifty (50) percent of the exam fee to a new exam scheduled within twelve months of the cancelled exam. Refunds or complete transfers to another exam will not be considered.

Licensure

The Western Regional Examining Board is a testing agency only and does not issue licenses. Successful completion of the WREB examination does not constitute licensure in any state. Questions regarding licensing and reciprocity should be directed to the state board where licensure is sought.

Appeals Process

Authority

WREB has two Appeals Committees, one for Dental Appeals and one for Dental Hygiene Appeals (individually a “Committee” and collectively the “Committees”).  Members of each Committee are appointed by the President. Each Committee has two Co-Chairs. For the Dental Appeals Committee, six dental examiners (one of whom will be the current Treasurer of the Board of Directors and one will be the President-Elect) are appointed to review dental appeals.  For the Dental Hygiene Appeals Committee, four dental hygiene examiners are appointed to review dental hygiene appeals. The appointments to both Committees are rotating four year terms.  Members of the Committees must be current WREB Examiners.

Purpose

The Committees develop policies and procedures that provide anonymous, impartial, and timely examination appeal procedures. The Committees are charged with the responsibility of providing an appeals process to WREB candidates who have (i) failed any of the Clinical Examinations, (ii) received a reduction in an exam score, (iii) engaged in any Improper Performance (as defined in the Candidate Guide), (iv) engaged in any Unethical Conduct (as defined in the Candidate Guide), or (v) any other event or irregularity that occurred at an exam. If any of the above has occurred, the Candidate may file an appeal with WREB. For Improper Performance or Unethical Conduct, exam results will be withheld pending results of the appeal. If a candidate fails an exam or is dismissed from an exam due to Improper Performance or Unethical Conduct, then the candidate must seek permission from the WREB Board of Directors prior to retaking the exam. See the Candidate Guide for other consequences of engaging in Improper Performance or Unethical Conduct.

Process

Two members of the applicable Committee are assigned to each appeal. They review the appeal sequentially and independently, and document their findings by letter to the assigned Committee Co-Chair. The Co-Chair reviews and summarizes the responses of the committee members to make sure that the appeals procedure has been followed and notifies the candidate, through the WREB office, the results of the appeal.  The Co-Chair may request additional reviewers be assigned to the appeal, and continue the investigation if further information is deemed necessary to reach an anonymous, impartial, and timely conclusion before notifying the candidate, through the WREB office, of the results.

Procedures

The following action will be taken when a candidate elects to file an appeal:

  1. The candidate will be notified of the exam results as soon as possible following the examination (except for candidates that have engaged in Improper Performance or Unethical Conduct, in which case their exam results are withheld pending the results of the appeal). If the candidate fails the exam or was dismissed from the exam for any reason, a standardized report summarizing his or her performance in all areas of the examination will be sent with the notification of failure or reason for dismissal. After review of the report, the candidate may request an appeal form and file a formal appeal.
  2. If the candidate elects to appeal, the appeal must be completed on the forms supplied and received in the WREB office no later than 45 days after examination results are posted online. This 45 day deadline may not be extended, and late appeals will automatically be rejected. The appeal must be typed or legibly printed. Utilizing a narrative format, the appeal must include all specific and factual information needed to support the appeal. Radiographs, photographs or models taken by the candidate of a patient during or after completion of the examination cannot be considered in the appeals process. Consideration can only be given to documents, radiographs, etc., that were submitted to the examiners during the examination.
  3. Upon receipt of a timely and properly filed appeal that complies with the requirements of “B” above, WREB will assign an appeal number to the appeal. To maintain anonymity, the face sheet containing information identifying the candidate will be removed. The appeal will be duplicated and the original face sheet will be attached to the duplicate appeal. The appeal, along with the candidate’s exam documents, will then be forwarded to two members of the Committee. Any appeals member who was a grading examiner at the contested examination will be prohibited from reviewing the appeal. When necessary, the WREB office will remove any candidate information which jeopardizes anonymity, and/or any other documentation which is not subject to the appeals process. This appeals packet will contain a tracking form (the “Tracking Form”) to document the date the appeal is received by the committee members. The packet also contains the candidate’s original appeal form; the clinical and patient forms, records and radiographs; grading records, copies of any forms issued during the exam (Instructions to Candidate, Patient Check-In, Late Penalty, etc.); all pertinent WREB clinical forms addressing the nature of the complaint; and a copy of the Candidate Performance Report summarizing candidate performance, which was previously sent to the appealing candidate. The packet may also contain any supporting materials the candidate sends excepting those listed in Paragraph B above (i.e. – radiographs, photographs or models taken by the candidate of a patient during or after completion of the examination cannot be considered in the appeals process).
  4. No materials from previous or subsequent exams or appeals of the candidate will be included or referred to in the appeal.
  5. The investigation by each Committee member must include a review of all documentation concerning the examination results, and the performance of the appealing candidate. It may include such additional investigation as determined by the Committee members or deemed warranted by the circumstances of the appeal.
  6. Upon completion of the review of the candidate’s file and making any necessary interviews and investigations, each Committee member will set out the following elements of review in a letter addressed to the Chair of the Committee. The letter must be formatted to include:
    • Statements summarizing each element of the appeal submitted by the candidate in each procedure being appealed.
    • Facts which the committee member finds in reviewing each element of the candidate’s appeal, and the contents of the file. It will also include facts obtained in any interviews, in the review of WREB procedures, or contained in the Candidate Guide.
    • Conclusions of the validity of those claims regarding any failure of WREB, or its agents, to follow the procedures of the exam as set forth and adopted by the WREB Board. The Committee member must specifically state whether the candidate’s appeal is either upheld or denied.This letter will be detailed, specific, and should address each aspect of the appeal, including the final decision on whether the appeal is upheld or denied. It will be placed in a sealed envelope containing the appeal number on its face and mailed with the contents of the appeal packet to the next member assigned to review the appeal, as designated on the tracking form provided. The committee member will remove, date and sign the copy of the Tracking Form indicating that he or she has completed the review of the appeal, and the Tracking Form will be forwarded to the WREB office. The appeal packet containing all review documents and the sealed letter will be forwarded to the next Committee member. All reviews must be completed in a timely manner and forwarded, as soon as possible, to the next Committee member.
  7. At the completion of the second review, the appeal packet containing all information, and two sealed letters, will be forwarded to the assigned Co-chair of the Committee. If the Co-chair finds that a majority opinion exists, he or she will draft a letter with the results of the appeal process. The letter must be detailed, specific and address each aspect of the appeal. The co-chair will then mail or fax the letter to WREB, where it will be addressed to the candidate, and sent to the Candidate’s email on file.If the Co-Chair finds that the sealed responses result in a tie vote as to the action recommended, he or she will review all the information contained in the appeal packet. The Co-Chair will document his or her findings in a letter, and will become a third reviewer of the appeal. The Co-Chair will create a majority opinion, draft a letter notifying the anonymous candidate of the decision of the committee. This letter will be mailed or faxed to the WREB office where it will be addressed to the candidate, and sent to the Candidates email on file.In review of the appeal, the Co-Chair must make sure that all reviewers have identified the relevant issues or questions raised in the appeal. If the Co-Chair finds that a reviewer has failed to identify an issue(s), misidentified an issue(s), or has based his or her decision on peripheral or unrelated issues, that opinion will be eliminated from consideration. The Co-Chair will provide a memo noting the reason(s) for removing the reviewer from the appeal process as part of the appeal packet.The Co-Chair may then return the packet to the reviewer to rewrite his or her letter according to the specified format, or may forward the packet to the WREB office and request that the appeal be sent to another committee member for review.

Criteria

The only basis for granting a favorable finding to a candidate’s appeal is if the Committee determines that:

  1. Clerical errors were made by WREB administrative staff, examiners, or support personnel, which, if corrected, would change the grade to a passing score.
  2. Technical error(s) were made by an examiner which would change the grade to a passing score (i.e. – not following WREB procedures or criteria).
  3. Significant, uncompensated time loss occurred as a result of equipment or facility breakdowns during those unscheduled sections of the examinations which do not allow the candidate to complete procedures to the required end of day check-out stage. The time loss must have been reported and documented by a Floor Examiner during the exam.
  4. Significant, uncompensated time loss occurred during timed segments of the examination. The time loss must have been documented during the exam. The determination of time loss compensation must be made by a Floor Examiner or other designated WREB personnel on site. The WREB official clock will be used to determine time loss questions.
  5. The candidate did not engage in Improper Performance.
  6. The candidate did not engage in Unethical Conduct.

The following criteria will not be considered in the appeal process:

  1. It is neither consistent nor reasonable to suppose that examiners can accurately and objectively better judge matters after an examination has ended than they did during the examination. It is impossible for an examiner to change a grade in any meaningful way. Exam scores cannot and will not be altered by the Committee unless there is determined to be a technical error, not a perceived judgment error. The Committee is obligated to base its judgment of technical errors upon its knowledge of the examination, the calibration process used by WREB, and upon evidence presented by the appealing candidate in a systematic, consistent, reliable and rational manner.
  2. Appeals based upon patient behavior, tardiness, or failure to appear will not be considered. WREB does not provide patients, and is not responsible for this aspect of the examination. Problems requiring follow-up care are the responsibility of the candidate and are approved by the patient and candidate before the examination begins.
  3. WREB contracts with the host institution to include certain minimal materials, support personnel to dispense these materials, support personnel to maintain and repair equipment in working condition within a reasonable amount of time. Appeals based upon failure of the host institution will only be considered in instances when a floor examiner was made aware of the problem when it occurred at the examination, and not “after-the-fact” or at the completion of the examination.
  4. Appeals based upon dental laboratory failure to perform will not be considered. WREB neither requires nor provides commercial laboratory services. It does not endorse any commercial laboratory. It does collect the user fee on behalf of the candidate charged by the institution hosting the examination. That fee includes candidate access to the institution’s student laboratories and the equipment contained in the laboratory during the hours it has contracted to remain open while the examination is in process.

Policies

The following policies will be in effect for all candidates, Committee members, WREB Board members, the WREB Chief Executive Officer, and WREB staff, in the review process.

  1. The Committee will make every effort possible to complete the appeal process within 90 days of the receipt of the appeal by WREB. When extended investigation becomes necessary, WREB will inform the candidate by letter of this extended investigation.
  2. In many cases, WREB cannot process, evaluate, and make final decisions on appeals prior to the next examination. In cases where a candidate successfully completes another examination while his or her appeal is being evaluated, that appeal will be automatically dropped. If a subsequent examination is failed, the appeal process will continue to completion and a decision rendered without the Committee’s knowledge of the candidate’s performance on that examination.
  3. Exam application fees will be refunded in full in the event a candidate has made payment for a subsequent examination and a favorable appeal is granted before that examination is taken.
  4. Appeal fees will be refunded in full in the event the appeal is upheld.  This is the only situation that allows a refund.  In all other cases there is no refund, including an appeal that is dropped when a subsequent exam is passed.
  5. WREB will maintain a log of all appeals and take appropriate action to bring them to a timely completion.
  6. WREB will provide all members of the Committee with a meaningful summary of statistics regarding the appeal process annually. This summary will become a part of the Committee’s annual report to the WREB Board of Directors.
  7. Once finalized, the appeal will become a permanent part of the candidate’s file maintained in the WREB administrative office.
  8. The Appeals process is the final review authority. If an appeal is denied for any reason, there is no further review process available.

Apply NowClick Here